Are you receiving all of your Sierra Star E-mails?

Make sure you subscribed to received our emails (You can check and update this with any of our 24/7 support staff)

Check that we have your correct and up to date email address.

Ensure that you had added us to your permitted emails list with your service provider as some providers install Anti-spam filters to ensure that you only receive the emails that you want to receive. Please follow the following instructions pertaining to your Internet Service Provider to ensure that you don't miss out on any of our great offers.

Yahoo
AOL
Hotmail

Email Filtering Instructions

Yahoo! Mail

Open your Yahoo! mailbox. Click Mail Options. Click Filters. Click Add Filter. In the top row, labeled 'From header' make sure 'Contains' is selected in the pull-down menu. Click in the text box next to that pull-down menu, then enter the Sierra Star email address. At the bottom, where it says "Move the Message To: select Inbox from the pull-down menu. Click the Add Filter button again. If the Sierra Star emails have been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.

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AOL

Open your AOL mailbox. Send an email to [email protected] , or [email protected], and that will add us to your "People I Know" list automatically. Alternatively you can go to keyword: Spam Controls. Version 9.0: Open the latest email you have received from us Click the Add Address button (on the right) to add to your "People I Know" list.

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Hotmail or MSN

Open your Hotmail mailbox. Click the Options link, on the main menu tabs, then Junk E-Mail Protection link, then Safe List. Enter [email protected] onto your safe list. If you see one of our emails in your Junk Mail folder, click 'This is not Junk Mail' to avoid having email from the same source sent to the Junk Mail folder in the future.

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Outlook

You will need to add our From address, [email protected] , [email protected] to your address book: On the tools menu click Address Book Click New and select Group. This will launch a new card window. Enter Sierra Star in the Group Name and Name boxes, then type our From address, such as [email protected] into the email address box. Click OK