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Frequently Asked Questions

Banking FAQ
How do I make a deposit to my Sierra Star casino player's account?
How long does it take to process my deposit?
Financial transactions
How do I withdraw my winnings?
What is the "pending withdrawals" screen?
I have made a Withdrawal Request but have changed my mind. How do I cancel the request?
How can I follow up financial transaction operations?
How much can I deposit to my Sierra Star Online Casino account?
Is it safe to use my credit card at Sierra Star Online Casino?

Neteller FAQ
What is NETeller?
How do I deposit, withdraw, and transfer funds?
How do I become Certified?
How do I verify my bank account?
Why was my withdrawal declined?
Why was my credit card declined?
How do I change the personal information in my NETeller account?
Why is my transfer to a merchant still pending?

Games FAQ
What kind of games does the Sierra Star Online Casino offer?
How can I be sure that the games are fair?
How is the outcome of the games generated?
How do I chat with other players?
What are COMP points and how do I accumulate them ?
What is a Multi player or Private group table?
What happens if I am suddenly disconnected from the Internet while I play?
After placing a bet I suddenly change my mind. How do I remove the bet?
Where can I find complete detailed instructions on the various games?
How old do I have to be to play for real money?
I am not sure what was the previous game round result. What do I do?

Technical FAQ
What do I have to do in order to play at the Sierra Star Online Casino?
How long does the download process take?
What's the name of the downloaded setup program?
After downloading the software, what do I do next?

Do I have to download every time I want to play?
What are the minimum system requirements?
Can I use Sierra Star Online Casino with a Mac computer?
How do I use Sierra Star Casino with AOL?
What should I do if I receive a message "Account not found. Please verify your account information and try again."?
What should I do if I can't find the Sierra Star Online Casino icon on my desktop

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