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Banking - Withdrawals

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Click here to view 5k WithDrawal Request Instructions
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Click here to view 50k WithDrawal Request Instructions

If you choose to deposit funds using a Neteller account, withdrawals will be automatically credited to that account up to the amount of your deposit. Any withdrawal amount in excess of your original deposit will be refunded to you via an alternative payment method. Please be advised that winnings can no longer be paid out by Master Card.

Click here to view payment alternatives to credit cards.

Withdrawal processing times vary according to payment method & VIP Level, ranging from 5-7 days for services such as NETeller and moneybookers to 10 days for wire transfer and up to three weeks for Bank Draft. Refunds to credit cards typically take 8-12 days.

Withdrawal requests are considered "pending" until the Sierra Star Casino commences their processing. The pending withdrawal period varies from 1-4 days, depending on your VIP level, during which time you can cancel the request.

There are no charges for withdrawals of any kind except for bank draft express. Bank drafts will be sent to the billing address you specified during the account registration process using regular worldwide mail. If you select wire transfer as your withdrawal method, you will be asked to provide your bank account details.

You can keep track of the status of your withdrawal requests by choosing the Transaction History screen from the Cashier section of the Sierra Star Casino software.

** No more than €/£/$10,000 (R50,000) in winnings per month may be withdrawn from your account.

If the player has not entered their correct and full personal details, including a phone number they can be contacted on, withdrawals may not be processed. In suspected cases of fraud the accounts will be closed and bonus and winnings will be removed. The Player is fully responsible for any taxes and fees applicable to winnings resulting from use of the software. If winnings are taxable in the Player's jurisdiction, the Player is required to keep track and report the winnings to the appropriate authorities.

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