FAQ-TECHNICAL

• What do I have to do in order to play at the Sierra Star Casino?

Playing at Sierra Star Casino is simple and easy. Please download our free software by visiting our 'Getting Started' section.
www.sierrastarcasino.com/download.html
A downloadable casino installs itself on your computer and allows us to provide you with quicker and more stable games.

•  How long does the download process take?

Downloading Sierra Star Casino is easy, simple and only takes a few minutes. At Sierra Star Casino, you only need to download our software once. Each time you visit our casino, simply log in by double-clicking on our Casino Icon on your computer desktop.

* What's the name of the downloaded setup program?

The downloaded setup program is called setupcasino.exe

• After downloading the software, what do I do next?

Double click the icon of the downloaded program, SetupCasino.exe. The installation wizard will guide you through the entire installation process. For more information on downloading our software, please visit our 'Getting Started' section.

• What are the minimum system requirements?

Windows 2000, Windows 98, Windows NT, Windows XP or Windows 95
Pentium 4
24MB RAM
16bit colors
50MB free hard disk space
For optimal results, set your monitor to high color (16 bit) and 800x600 resolution.

• Can I use Sierra Star Casino with a Mac computer?

Unfortunately, Sierra Star Casino is only available for Personal Computers (PC's).

• How do I use Sierra Star Casino with AOL?

AOL users can use the Sierra Star Casino software with AOL version 3.0 or later.

• What should I do if I receive a message "Account not found. Please verify your account information and try again"?

It is possible that you are trying to enter the DEMO mode casino with a Real Money mode username and password or enter a Real Money mode game with a DEMO username and password. If you can't log into the casino, please email your registered name, address phone number to [email protected] and request your username and password.

• What should I do if I can't find the Sierra Star Casino icon on my desktop

If the Sierra Star Casino icon is not on your desktop nor 'Start' menu and you can't remember where you saved it, please follow these steps:

1. Click on the START menu at the bottom left corner of your screen.
2. Choose 'Find' then 'Files or Folders'.
3. In the box entitled 'Named', type 'casino.exe' and click 'Find Now'.
4. The computer will now search for the file.

Search results will be displayed at the bottom of the window. If the computer finds a file named 'casino.exe' in a directory called 'Sierra Star Casino' then you can double-click on it to immediately run the program or right-click on it and choose 'Create Shortcut' to create a shortcut for it on your desktop.

If the computer has finished the search and there is no file name in the window, then the file was not found. In case your computer has several hard drives, search the other drives as well. If you cannot find the file, you will have to repeat the download and installation process.