FAQ - GAMES



•  What kind of games does the Sierra Star Casino offer ?


Sierra Star Casino offers over 70 different games from a wide selection of table games such as Baccarat, Blackjack and Caribbean Poker to over 39 different machine games including Video Poker and Slot Machines. Sierra Star Casino prides itself in providing you with a wide selection of games. Stay tuned for our news flashes that detail new game releases.

•  How can I be sure that the games are fair?

Sierra Star Casino is fully licensed by the government of Curacao, Netherlands Antilles. The payout percentage (the percentage of the total wins out of total bets) is audited on a monthly basis by one of the world's leading international accounting and auditing firms.

•  How is the outcome of the games generated?

Sierra Star Casino also uses a very sophisticated Random Number Generator (RNG) to create a randomized outcome for each game. The odds for both real money and fun modes games are created with this random number generator. In all card based games like Blackjack and Baccarat, the deck/s of cards are shuffled prior to each hand being dealt.

•  How do I chat with other players?

Chatting with other players is simple. All you have to do is click on the 'Chat' button in Multi-player and Private-group tables to enable chat. To send the text, simply click on the 'Chat' button again.

•  What are COMP points and how do I accumulate them ?

Sierra Star Casino has a very unique COMP (Complimentary Points) program, which enables each member of the casino to accumulate COMP points automatically while playing. All you have to do is wager at the Sierra Star Casino. For each $10 wagered at the Sierra Star Casino (excluding Video Poker as this game does not contribute towards comp point earning) every player gets 1 COMP point absolutely free. 100 points = $1. These COMP points can be converted to real money which can be cashed out or played with and that's not all! The more COMP points you accumulate - the faster your VIP level increases which enables you to enjoy fantastic bonuses and participate in our special casino events.

•  What is a Multi player or Private group table?

When you join a multi player table at Sierra Star Casino, you are joining a table with other players. Our system automatically assigns you a table where there is an empty seat.

A Private group table at Sierra Star Casino is a table where you can play with friends or family without being interrupted by other players. In order to join a Private group table you have to type in the name of the table you wish to join. If this table has already been created by your friends, you will join this table. If not, then a table will be created for you so that you can tell your friends to join you and play.

•  What happens if I am suddenly disconnected from the internet while I play?

Like most forms of technology, the internet can at times be unreliable. Sometimes disconnections and interruptions to service will occur that are beyond our control. Sierra Star Casino has however developed a sophisticated disconnection handling mechanism which protects the interests of our players if disconnection occurs.

If for some reason you get disconnected from the Internet whilst in the middle of a game, don't be alarmed. Please try again to log in to your account at Sierra Star Casino. If you are unable to connect to our casino as usual, we will log out your account after a certain period of inactivity.

If you manage to reconnect before you are logged out, the type of game you were playing determines what you will see upon reconnection.

Upon reconnecting to Sierra Star Casino after disconnection while playing Blackjack, Craps and Video Poker, you will automatically be returned to the exact state were the game was interrupted. You can continue to play from the exact same point that you were at upon the time of disconnection.

However, in games like Slots and Roulette, you can just log in to the casino again and see how the game had finished by clicking on the 'Game History' button.

•  After placing a bet I suddenly change my mind. How do I remove the bet?

In games like Blackjack, Roulette, Craps and Baccarat, just press with your right mouse button on the chips you wish to remove. In Roulette, you can also click on the 'Clear Bet' button to remove your entire bets from the table.

In Slots and Video Poker, just press the 'Cash Out' button to remove your coins from the machine back to your balance. If other coins remain in the machine, they will automatically return to your balance once you exit the game.

•  Where can I find complete detailed instructions on the various games?

Our downloadable casino software comes with built-in context sensitive 'Help'. Just click on the 'Help' button in the Sierra Star casino lobby for a complete set of instructions and explanations on all casino games or click the 'Help' button while playing to display help on the specific game you are playing. In addition, you can also view our online help file by clicking here.

•  How old do I have to be to play for real money?

In order to play for real money, you must be at least 18 years of age. Fun mode does not have age limitations.

•  I am not sure what the previous game round result was. What do I do?

You can go into the 'Game History' section and view your previous rounds and results. If you have any further questions, feel free to contact our customer support staff at [email protected] Our players are welcome to call or e-mail us any time, 24 hours a day, 7 days a week.