FAQ - BANKING

•  How do I make a deposit to my account?

In Order to make a deposit you must first download the Sierra Star Casino software. For complete step-by-step instructions on downloading and installing Sierra Star Casino, go to the Getting Started section.

1. After Downloading Sierra Star, open a Real Money account.
2. Enter your username and password in the Login window.
3. Choose the "Cashier" from the lower left corner of the lobby followed by pressing the "Deposit" button.
4. Select your desired deposit method.

•  How long does it take to process my deposit?

Credit card deposits take approximately 2-5 minutes to process and funds are made available in your casino account within this time frame.

Wire Transfer deposits take 2 business days to arrive at our bank. Your account will be credited as soon as our bank receives the transfer.

Bank Draft / Personal check deposits take about a week to reach our office. It takes an additional 10 days for a Bank Draft to be cleared and about 21 days for a Personal check to be cleared. Please note that the first phase of a Bank Draft / Personal check deposit is dependent on regular world wide mail and may vary depending upon your location.

Deposits via NETeller and 900pay are credited to your account instantly.

Deposits via Prepaid ATM are credited your account within a couple of minutes.

•  Financial transactions

Sierra Star Casino operates through the gaming license holder Web Game Enterprise (WGE) N.V., Netherlands Antilles .

•  How do I withdraw my winnings?

To withdraw money from your account go to Cashier and select the "withdraw" button.

From the 1st January 2006, we cannot longer process any portion of any withdrawal to a Visa credit card including the player's original deposits made by any Visa credit card.

All withdrawals will be processed by any of the other withdrawal methods provided and stated in the 'Withdraw' section of the Casino Cashier.

These are Bank Draft, Bank Draft Express and any of the other options available as long as you have registered the deposit method at the Casino.

We do recommend our players register and deposit using any of our Alternative Methods, as we understand that versatility in depositing and withdrawing is paramount for every player.

Credit Card withdrawals are limited as part of the policy of our Credit Card Company. We apologize for any inconvenience this may cause. However, our credit card refund policy is the quickest way to pay player winnings and there are no charges for credit card refunds.

Bank drafts will be sent to your billing address as specified by you during the account registration process using regular worldwide mail. Please make sure that the specified billing address is correct to avoid any delays. If this address has changed, please contact our Customer Service department at [email protected] Please allow up to three weeks for delivery due to delays in the mail service. There are no charges imposed on bank draft withdrawals.

If you select Wire transfer as the preferred method for withdraw, you will be asked to fill in your bank account details. There are no charges imposed on Wire Transfer withdrawals.

You can track the status of your withdrawal requests by entering the Cashier and selecting the "Transaction History" screen. The status column in this screen identifies each transaction's exact phase.

•  What is the "Pending Withdrawals" screen?

Once you make a withdrawal, your withdrawal request is pending to be processed by our financial department. By entering the "Pending Withdrawals" screen in the "Withdraw" section in the Cashier, you can view all of your withdrawal requests waiting to be processed.

Generally a withdrawal request will be processed within approximately 4 business days of the request.

•  I have made a withdrawal request but have changed my mind. How do I cancel the request?

All withdrawal requests waiting to be processed show up in the "Pending Withdrawals" screen in "Withdraw" section in the Cashier for about 4 business days from your initial withdrawal request date. You can cancel a Withdrawal request as long as it is still showing in the "Pending Withdrawals" screen and return the requested amount back to your casino account.

•  How can I follow up financial transaction operations?

The Cashier's 'Transaction History' section stores a complete history of all your financial actions such as deposits and withdrawal requests.

•  How much can I deposit to my Sierra Star Casino account?

The following limits of deposits apply for each deposit method :

 
Min. single deposit
Max. single deposit
Credit cards / per card
$20
$1000
Bank Draft / Personal cheque
$50
$5000
Wire transfer
$100
No maximum limit
900pay
$75
$150
Max deposit amount depends on your phone company
NETeller
$20
No maximum limit


Is it safe to use my credit card at Sierra Star Casino?

Yes. We use the best available security measures available today such as the latest Firewall technology and RSA encryption to make sure that your personal information remains 100% secure with us. In fact, using your credit card at Sierra Star Casino is even safer than using it at your local department store.