FAQS

Banking FAQ
•  How do I make a deposit to my account?
•  How long does it take to process my deposit?
•  Financial transactions
•  How do I withdraw my winnings?
•  What is the "pending withdrawals" screen?
•  I have made a Withdrawal Request but have changed my mind. How do I cancel the request?
•  How can I follow up financial transaction operations?
•  How much can I deposit to my Sierra Star Casino account?
•  Is it safe to use my credit card at Sierra Star Casino?

Neteller FAQ
•  What is NETeller?
•  How do I deposit, withdraw, and transfer funds?
•  How do I become Certified?
•  How do I verify my bank account?
•  Why was my withdrawal declined?
•  Why was my credit card declined?
•  How do I change the personal information in my NETeller account?
•  Why is my transfer to a merchant still pending?

Games FAQ
•  What kind of games does the Sierra Star Casino offer?
•  How can I be sure that the games are fair?
•  How is the outcome of the games generated?
•  How do I chat with other players?
•  What are COMP points and how do I accumulate them ?
•  What is a Multi player or Private group table?
•  What happens if I am suddenly disconnected from the Internet while I play?
•  After placing a bet I suddenly change my mind. How do I remove the bet?
•  Where can I find complete detailed instructions on the various games?
•  How old do I have to be to play for real money?
•  I am not sure what was the previous game round result. What do I do?

Technical FAQ
•  What do I have to do in order to play at the Sierra Star Casino?
•  How long does the download process take?
•  What's the name of the downloaded setup program?
•  After downloading the software, what do I do next?
•  What are the minimum system requirements?
•  Can I use Sierra Star Casino with a Mac computer?
•  How do I use Sierra Star Casino with AOL?
•  What should I do if I receive a message "Account not found. Please verify your account information and try again."?