5k Withdrawal Request Instructions
As part of this procedure we ask that you provide the following details:
1) Your valid photo identification (e.g. passport or driving license) that shows the address currently registered in your gaming account. If your photo ID does not show the account registered address, please send a bank statement or utility bill that does. Please note, we will still require a copy of the ID.
2) A recent bank statement for the account that your wire transfer will be processed to.Please be sure that your bank account number and name are visible on the statement along with the bank name/logo, a list of charge descriptors and the date. This will assist our security department in confirming the validity of the document.
3) If you have deposited via the credit card option, we request that you provide front and back copies of the cards used. If you no longer have one of these credit cards, a bank statement for the card in question will suffice. Please ensure that the credit card number is listed on the statement.
If you have sent any of these documents previously and they have been accepted, there is no need for you to resend them at this point. Please only send the documents that remain outstanding.
The bank statement is only necessary if you are withdrawing your funds via wire transfer. It is not needed if you choose to withdraw via another one of our payment options. Therefore, if you wish, you may log into your gaming account, cancel your pending withdrawals and withdraw using another method.
Please note: In order to withdraw via an alternative method, you must have at least one successful deposit via that payment option (except the bank draft and bank draft express options where a previous deposit via those methods is not necessary).
Once your faxes are legible, they will be placed in a secure file and you will not be asked to re-send them in the future. Additionally, having your faxes on file will facilitate other adjustments we periodically make to a player's account such as an increase in the deposit limit, upgrading the VIP level or making any changes in account details that you may request.
Please fax your documents to: British 1-866-609-0293 (toll free) or International 1-268-481-2329.
For the fastest reply time however, we strongly suggest that you scan and send your documents as e-mail attachments to [email protected]. This option works best for image quality and clarity, and we usually receive legible copies on the first attempt whereas faxes usually take a few attempts to obtain legible copies. Scanning may be done at the closest document processing depot if the necessary equipment is unavailable to you.
Please enclose your username when sending your documents to assist us in locating your account.
If after ten days we do not receive legible faxes, we will return the amount of your withdrawal request back to your balance.
You may make your withdrawal request again but we must be in receipt of the required faxes before we can complete processing your withdrawal.